Service Desk Analyst

Responsibilities:
  • Deliver first contact physical IT support to provide both response and resolution in a timely manner to incidents or requests
  • Telephone support and the use of remote desktop technologies for immediate resolution of incidents and service requests as part of the Service Desk function
  • Onsite support for tasks requiring physical assistance to solve a problem, and
  • IT solutions to our clients to assist with analysing complex scientific research.

Job requirements:
  1. Have prior experience working in a customer service role where you were demonstrating your service delivery focus.
  2. Be effective when interacting with customers as you have excellent oral and written communication skills and are well organised with the ability to manage multiple tasks.
  3. Be a collaborative team player showing initiative and self-motivation with an ability and willingness to work under direction.
  4. Have an ability to learn and follow defined organisational procedures and processes.
  5. Have experience in working in a Windows operating environment and using Office 365.
  6. Have well developed troubleshooting skills in the desktop environment.

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